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Viber Business Messages for Global Reach

Engage users in communication with the brand, make the buying process fun!

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illustration

Advantages

Self-service capabilities through chatbots and automate communication!

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Opportunities

Send messages with images, buttons, and emojis – all for effective communication with your customers

viber-text

Messages up to 1000 characters

Feel free to skip commas
viber-text-image

Add images

Images up to 500 kb and 1000 x 1000 px
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Buttons and UTM tags

Track click-through marketing metrics
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Add emoji

It's not just dry text anymore

Share files, photos and videos

Exchange files of various formats: invoices, prices, tickets, certificates, study materials. Send and receive photos and videos from customers: photos of products, images accompanying company calls, screenshots.

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easy

Pinned Post & Personalized Replies

Posibility to pin the selected message or thread to the top of the business chat: flight details, tickets, delivery status. Reply to users on a specific message in a business chat, this allows both parties to better maintain and follow the conversation.

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Why do businesses use Viber 2way?

Viber Message Calculator

Calculate the cost of sending messages in Viber using the calculator and choose the optimal volume of messages.

Number of messages
1 1 1 000 000
Per 1 message*
Total cost**
Start mailing

*Price per message depends on traffic volumes

**Minimum monthly payment - *

business

Integrations

Automate business mailings and communication with customers by integrating Viber into your CRM system

Odoo

Odoo

Business software, modular ERP system. Business solutions based on the Odoo ERP system.
ant

ANT-Logistics

Cloud transport management system. Automatic planning of urban delivery routes.
ant

OneBox

Software capable of handling complex and routine operations on its own without additional human assistance.
ukrsklad

УкрСклад

A universal program for accounting for goods for several companies and warehouses. Allows you to maintain an archive of all possible invoices, invoices.
Connection request All integrations

FAQ

How to make bulk messaging via Viber?

Answer: Register, sign the agreement with us, upload your customers' contacts, create the message and start messaging. Messages will be sent within few minutes.

How much does it cost?

Answer: You can find out the cost by calling 0 800 307 444 or by contacting support service.

How to prepare an image?

Answer: You can create an image in any editor, as long as it’s equal in height and width. If you can’t create a banner by yourself, you can always contact us for an additional service to create a banner for your message.

What kind of Viber advertising is prohibited?

Answer: First of all, your messages musn`t contradict the laws of the country. Topics which are prohibited include: politics, microfinance, credit, pawnshops, tobacco, alcohol, weapon, drugs, adult content, gambling, online and offline casinos, trading, lottery, bitcoin, binary options and forex companies religious themes, spiritual practices (reading Tarot, astrological maps).

Which devices will the messages be delivered to?

Answer: Any device on Android or iOS

What is the channel for sending messages?

Answer: We work only with the official channel.

With which sender's signature can I send messages?

Answer: The sender's signature can be in Latin or Cyrillic, up to 30 characters.

How does AlphaSMS help launch Viber campaigns?

Answer: AlphaSMS provides a ready-made platform for launching bulk and automated Viber messaging campaigns for businesses. It assists with Viber Business Account registration and message template approval for service notifications. Through the platform, you can send promotional, service, and transactional messages to customers in Viber using your company name, images, buttons, and personalized content.
The service allows you to launch campaigns manually through the dashboard or automate messaging via API, CRM, or website integrations. AlphaSMS also supports real-time delivery statistics, customer segmentation, message templates, and SMS fallback delivery if a Viber message is not delivered.

What are the benefits of Viber messaging for businesses?

Answer: Viber campaigns help businesses communicate with customers quickly and effectively through a popular messaging platform. Messages can include text, images, clickable buttons, and branded sender information, increasing customer engagement and brand recognition.
The key advantages of Viber messaging include fast delivery, message personalization, API automation, and lower costs for template-based service messages compared to many other communication channels.

How can I automate Viber messaging campaigns?

Answer: You can automate Viber campaigns through AlphaSMS using API integrations, CRM systems, websites, or other business tools. After integration, messages can be sent automatically based on customer actions such as placing an order, registering an account, delivery status changes, payment reminders, or OTP verification requests.
The platform supports automated promotional, service, and transactional Viber messages with personalized text, buttons, images, and branded sender names. AlphaSMS also provides real-time delivery tracking, SMS fallback delivery, and more than 70 ready-made integrations for quick deployment.

When should Viber be used instead of SMS?

Answer: Viber messaging is best used when businesses need to send visually rich and interactive communications. Viber supports images, buttons, branded sender names, and longer messages, making it ideal for promotions, marketing campaigns, personalized offers, and customer notifications.
SMS is generally preferred for short service notifications or when the recipient does not have access to Viber. With AlphaSMS, businesses can combine both channels and use SMS fallback delivery when Viber delivery fails.

How can I integrate Viber campaigns with a CRM using AlphaSMS?

Answer: You can integrate Viber campaigns with your CRM using AlphaSMS through API connections or ready-made integrations. The platform supports more than 70 integrations with popular CRM systems, CMS platforms, and business applications, allowing automatic customer messaging without manual work.
After connecting your CRM, you can automate Viber messages for order processing, delivery updates, reminders, promotions, payments, and other customer interactions. AlphaSMS also supports message personalization, real-time delivery tracking, SMS fallback delivery, and branded sender identities.

What results can Viber messaging deliver for businesses?

Answer: Viber campaigns help businesses communicate with customers more efficiently, increase brand awareness, and improve audience engagement. Thanks to the interactive message format, companies can better inform customers about promotions, news, order statuses, reminders, and personalized offers.
With AlphaSMS, businesses can automate Viber communications, personalize content, and analyze campaign performance in real time. The use of buttons, images, and branded sender names helps increase message open rates and customer interaction with the brand.